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Assertiveness Skills
1 day course: £1580
2 day course: £2895

Prices include..

  • Detailed pre course discussions to understand your requirements and objectives
  • Courses tailored to your specific needs
  • All our travel and accommodation
  • A course for up to 10 delegates
  • Extensive course material
  • Pre and post course support for all delegates

The prices apply to courses delivered anywhere within mainland UK. Please enquire for other locations.

Click here for further details

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2 day course

1 day course

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ILMOur 2 day assertiveness and conflict resolution course is approved and monitored by the Institute of leadership & Management (ILM) (part of the City & Guilds Group).

Delegates on this course can receive an ILM certificate and a year's studying membership (additional fee £49+VAT)

What is the course about?

Dealing with conflict can be difficult. Saying 'yes' can often seem much easier than saying 'no'. Unfortunately, attempting to 'keep the peace' can cause an individual to feel demoralised and demotivated. On the other hand, outright aggression and rudeness is inappropriate and impacts negatively on a workplace

Contrary to what some people believe, assertiveness is not a skill that you are either born with or not - It is a behaviour that can be learnt.

We offer two course lengths:

One day Assertiveness Skills course

Two day ILM approved Assertiveness and Conflict Resolution Course

To discuss which of the above options would best suit your organisation, please contact us.

Who is the course for?

Anyone who wants to to handle difficult situations involving another person with less stress and a good outcome for all involved.

Course Aims

Our Assertiveness skills course will help even the most timid or outspoken of your staff to assert themselves in the appropriate manner - In other words, to get their message across clearly and confidently without causing offence.

Both the 1 day and 2 day Assertiveness Skills courses will enable delegates to:

  • Recognise passive, assertive and aggressive behaviour in themselves and others
  • Understand the importance of communication styles
  • Use a range of methods for managing different types of behaviour
  • Say 'no' without causing offence
  • Listen and question effectively
  • Behave assertively when other behave aggressively
  • Know when and how to compromise
  • Handle provocation appropriately

The 2 day Assertiveness and Conflict Resolution course covers all the above and gives extra coverage to handling conflict in the workplace.

Before and after the course

We send our pre course questionnaires to all delegates attending our Assertiveness Skills courses. The responses are confidential - We use them to (as much as possible) make sure that the course meets the needs' of each delegate.

All delegates who have attended our Assertiveness Skills course are entitled to six months free telephone and email support after the course.

Why Choose Us?

We will tailor the course to your specific needs - To achieve this, we will arrange an on-site visit, extended phone conversation or webinar session.

We meet individual delegate needs – We’ll send all delegates a pre-course questionnaire

We support you after the course – Call or email for unlimited support up to six months after the course.

Backed by the ILM – they’ve quality assured our courses and trainers

See years of detailed positive feedback from delegates  Click here

A long list of satisfied customers Click here

Experienced named trainers – who have delivered our training for years. Click here

UK, Europe and Worldwide – we deliver training across the globe.

Detailed course materials – to help during and after the course – typically 100+ pages.

Clear pricing – throughout the web site – no hidden costs. Click here

You can trust us – we’ve been training since 1993

Quotes Delegate Feedback
 : Adelphi Associates, Elm House, South Newington, Oxon OX15 4JW, UK - Freephone 0800 458 3246 - Outside UK +44 1295 721623 - email info@adelphi-associates.co.uk - Adelphi Associates 2015