What is the course about?
An effective manager needs not only to show strong leadership (although that is important!), but also needs to be a skilled at communicator, motivator and innovator.
At the same time, managers must not lose sight of business goals and budgets.
In fact, there's quite a raft of skills for one person to have! Our Management Development Programme helps Managers to develop a full range of core skills.
Who is the course for?
Any existing manager who wants to improve their skills so that:
- The team who report to them are motivated and feel valued
- They help their organisation achieve its aims
- They achieve personal satisfaction
Anyone expecting to move into management in the next six to twelve months.
Course Modules and Aims
Our Management Development Programme contains a range of modules. You can pick the modules you wish, to create a programme lasting between two and five days. The Modules are:
1: Leadership and management:
Defining 'leader' and 'manager'; Working with others to create a plan for the future; Understanding facilitative and directive management - And when to use them; Motivation and support
2: Effective communication
Understanding the varied communication processes needed for different tasks; Understanding different communication style; understanding organisational culture
3. Budgets and cost control
Explanation of common financial jargon; Understanding budgets and financial planning; What to include in a budget; Understanding cash flow, income profit and loss; Using excel
4.Sucessfully Managing Tasks and Time
Prioritising workload; Important Vs Urgent; Assertiveness; Dealing with procrastination; Using objectives
5. Developing Your People
A fresh approach to staff management; Analysing tasks using Belbin's work roles; Competencies - how they can help and when to use them
6. Persuasion and Influencing Skills
Understanding attitudes; Influencing attitudes; Documenting changes needed; Who is being influenced
7. Managing or Avoiding Conflict
What causes conflict; How to diffuse conflict; Handling provocation and intimidation; Responding to conflict; Achieving"Win-win" situations
Understanding coaching; Effective listening and questioning; Empathy and understanding; Analysing a team member's problems
When and how to delegates; Planning for delegates; Seven levels of delegation; The best approach to take when people are resistant to delegation; Monitor delegated task to spot and handle problems; Demonstrating personal commitment
10. Appraisals and Feedback
Planning for an appraisal; The need for continuous feedback; Getting the employee view; The need for evidence
The interview process; Defining the required skills, knowledge and attitude needed for the role; Interviewing and questioning skills; Listen and deal with inconsistencies.
Before and After the Programme
Before the programme, we will discuss which modules are most important for your business and to discuss your objectives in detail.
We also send our confidential pre-course questionnaires to all delegates.
After the programme, all delegates are entitled to six months free telephone and email support.