What is the course about?
Communication is an integral part of life - Every day we communicate with other people, and hope that they interpret the communication in the way we intend - Unfortunately, this does not always happen!
In the workplace, communication skills are vital. Misunderstandings can lead to demotivated staff, loss of revenue and even, in the case of health and safety issues, real danger.
Our Communication Skills course will give delegates the skills, knowledge and attitude needed to communicate effectively, both verbally and in writing.
Who is the course for?
Groups of people who want more successful communication ...
- between members of the group or
- with people outside the group.
Our Communication Skills course will help delegates:
- Understand the communication process and communication styles
- Identify barriers to effective communication - And how to overcome them
- How communicate clearly in writing - whether formally or informally
- How to communicate clearly in meetings
- How to give effective and clear feedback
Delegates on our Communication Skills course spend a substantial amount of time engaged in practical activities - Practicing communicating in different ways and with different people.
Through activities and discussion, delegates will also find ways to solve communication problems they may have had in the past, and so ensure that they do not happen in the future.
Before and after the course
We send our pre course questionnaires to all delegates attending our Communication Skills course. The responses are confidential - We use them to (as much as possible) make sure that the course meets the needs' of each delegate.
We will also send a communication style questionnaire. We explain on the course how our communication style effects the way we communicate and the way we perceive others' communications.
All delegates who have attended our Communication Skills course are entitled to six months free telephone and email support.